Refund Policy
Effective Date: April 30, 2026
This Refund Policy applies to all purchases made through MockinterviewLoop, including mock interview sessions, coaching packages, workshops, digital materials, memberships, and related services.
By purchasing from MockinterviewLoop, you agree to this Refund Policy.
1. General Policy
Unless otherwise stated in writing, all sales are final once a service has been delivered, accessed, or scheduled.
Because our services require dedicated time, preparation, and administrative capacity, refunds are not automatically provided for completed sessions, attended workshops, or delivered digital content.
2. Eligible Refunds
Refunds may be issued in limited circumstances:
• Duplicate charge: You were charged more than once for the same purchase
• Service not delivered: A service was not provided and could not be rescheduled
• Provider cancellation: We cancel a session or program without a reasonable alternative
• Technical failure (our side): A session could not be delivered due to a material issue on our end and could not be resolved or rescheduled
• Exceptional circumstances: Approved at our discretion
3. Non-Refundable Items
To the maximum extent permitted by law, the following are non-refundable:
• Completed mock interview sessions
• Attended, partially attended, or missed sessions
• Workshops or events after access is granted or the event begins
• Digital downloads, templates, recordings, or materials
• Memberships or subscriptions after the billing period has started
• Promotional or discounted purchases marked as non-refundable
4. Cancellation and Rescheduling
• Cancellations made at least 24 hours in advance may be rescheduled once, subject to availability
• Cancellations made within 24 hours are not eligible for refund or reschedule
• No-shows are non-refundable
For group workshops or events, rescheduling or transfer options may be offered at our discretion.
5. Packages and Memberships
• Refund requests must be made within 7 days of purchase for unused services, unless otherwise stated
• If part of a package has been used, the value of used sessions may be deducted before any partial refund
• Subscription fees are not refunded once a billing period has started, except where required by law
6. How to Request a Refund
To request a refund, email:
Include:
• Full name
• Email used for purchase
• Date of purchase
• Service purchased
• Reason for request
• Supporting details (if applicable)
7. Review and Processing
Refund requests are reviewed case-by-case.
If approved:
• Refunds are issued to the original payment method
• Processing time depends on your payment provider
• Processing fees and taxes may not be refundable where permitted by law
8. Chargebacks
Please contact us before initiating a chargeback.
Filing a chargeback without contacting us may result in suspension of your access while the issue is reviewed.
9. Regional Rights
Nothing in this policy limits your rights under applicable consumer protection laws.
If local law provides additional rights, those rights will apply.
10. Contact
Email: info@mockinterviewloop.com
Business Name: MockinterviewLoop
Location: Sammamish, Washington, USA
By purchasing our services, you agree to this Refund Policy.